Skip to Content

Terms and Conditions

1. What do these Terms and Conditions apply to?

  • 1.1 These Terms and Conditions will apply to all Megastore Express Orders via the App and, as such, will govern your Contract with us for (i) the sale of Products by way of a Megastore Express Order; and (ii) collection coordination services in respect of Megastore Express Orders. These Terms and Conditions also govern your use of the App in connection with Megastore Express Orders.
  • 1.2 Your Contract for the purchase and coordination for collection of our Products will be with Chelsea FC Merchandising Limited (“we”/”us”/”our”), whose registered office is at Stamford Bridge Ground, Fulham Road, London SW6 1HS and whose company number is 02779831. You can contact Customer Services regarding any queries relating to these Terms and Conditions and Orders you place using the following contact details:

       Telephone: 0371 811 1955

​ ​ ​+44 203 386 9373 (international calls)

  • Email: chelseamegastore@chelseafc.com
  • Customer Services provides support : 10am-5pm Monday-Friday, 10am-5.30pm on Saturdays and 11am-5pm on Sundays; except that on any match fixture date, Customer Services support will be available until the time that is 1 hour following the end of the match fixture.
  • 1.3 We reserve the right to cancel any Order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received for the Order. If you are a minor, you must ensure your parent or legal guardian knows and agrees before you or you agree to place an Order or buy anything from the App. In subscribing for emails, or entering any competition that requires information about you, you promise and represent you are over 16 years of age.
  • In using and purchasing our Products, you confirm that you are a “consumer”. A “consumer” is someone who is:
      1. an individual
      2. acting wholly or mainly outside of their trade, business, craft or profession.

2. What terms do we use in these Terms and Conditions ?

  1. “Contract” means the contract formed between you and us each time you place a Megastore Express Order via the App (see section 4 below regarding how a Contract is formed between you and us).
  2. “Customer Services” means our customer services team, which can be contacted through the details listed in section 1.2.
  3. “Order” has the meaning given to it in section 4.1.1.
  4. “Order Confirmation Email” has the meaning given to it in section 4.1.3.
  5. “Order Collection Email” has the meaning given to it in section 4.1.5.
  6. “Product” means a product displayed for sale on the App by way of a Megastore Express Order. 
  7. “Product Description” means certain terms and conditions that may be displayed on the App in respect of an individual Product, for example on that Product’s page.
  8. “User” means you, or any other user of the App (as applicable).
  9. “App” means the official Chelsea FC mobile application or any replacements thereof and including any version updates from time to time.
  10. “we”/ “us”/ “our” means Chelsea FC Merchandising Limited.

3. Where do I find Product information?

  1. Each Product purchased from the App is sold subject to its Product Description. The Product Description may set out additional terms related to that Product including, without limitation, terms and conditions concerning estimated collection times, warranties, after-sales service and any applicable guarantees that may apply to the product. 

4. How is a Contract formed between you and us?

  • ​4.1  The steps required to create the Contract are as follows:
    1. 4.1.1 How is your Order placed?
    2. You place the order for your Products on the App by following the Megastore Expressprompts and then completing the payment for the Productsat the end of the checkout process. Once you have completed the payment at the end of the checkout process, this constitutes an “Order”.
    3. 4.1.2 How can I review my Order?
    4. You will be given an opportunity to review your chosen Products and make any amendments required prior to placing an Order. 
    5. 4.1.3 How will we confirm your Order?
    6. We will send you an email detailing and acknowledging the Products you have ordered (“Order Confirmation Email”). If you have placed an Order but you don’tthen receive an Order Confirmation Email, please contact Customer Services.
    7. 4.1.4 What Products will we make available for you to collect?
    8. The Contract only relates to those Products listed in your Order Confirmation Email. We will only make the Products listed in the Order Confirmation Email available for you to collect.
    9. 4.1.5 How will I know when my Products are ready for collection ?
    10. We will notify you by email letting you know when your Product(s) will beready for you to collect and providing information about the collection point, the match fixture at which the Products will be available for collection and the time window during which the Products may be collected on the day of the match fixture (“OrderCollection Email”).
    11. The Order Collection Email and the Order Confirmation Email may be sent as one email in respect of an Order.
    12. 4.1.6 When is payment for the Products taken?
    13. Your credit/debit card will be charged when you receive the Order Confirmation Email. For the avoidance of doubt, we will pre-authorise and charge for all Products at the time the Order is placed. This is to ensure that stock is allocated against your Order. If there is not sufficient stock to fulfil your Order, your payment will be refunded to the original payment method used. 

    2. 4.2  Limitations; Order Acceptance

    1. 4.2.1 By placing an Order, you agree that the products ordered are legal to possess and use where you intend to possess and use them and will be possessed or used by you only in a lawful manner, in accordance with all applicable laws, rules and regulations (including copyright law), and that you have the right to use any payment method that you provide to use. You may not order any Products with the intent to resell them and agree that your purchase is for personal use and not commercial use.
    2. 4.2.2 We are not required to accept your Order, and we may modify, reject or cancel your Order for any reason, including but not limited to one of the following reasons: 
      • The Product is out of stock or otherwise unavailable;
      • If we are unable to obtain authorisation for your payment, or your payment otherwise fails or is not made;
      • The identification of a pricing or Product Description error;
      • You do not collect your Product(s) within the time window during which the Product(s) were available for collection, as notified to you in the Order Collection Email;
      • We believe you may have the intent to resell the Product or use it for commercial use; and/or
      • You do no comply with these Terms and Conditions (for example, if you are a minor and we have not received consent to place an Order from your legal guardian).

5. Cancelling your Contract and/or returning your Order

  1. 5.1  If your Product(s) are damaged, faulty or not as described, you may return the Product(s)to the Megastore at Stamford Bridge (as per section 5.3)and we will reimburse you for the purchase price of the Product(s) which you return to us and the chargesrelating to your Order. We will reimburse you these costs through the payment method you used to place the Order within 14 days of our receipt of the returned Product(s) at the Stamford Bridge Megastore (as per section 5.3). 
  2. 5.2 If you have changed your mind about the Product(s), you may (subject to section 5.4)  return the Product(s) to the Megastore at Stamford Bridge (as per section 5.3)within 28 days from the date your Order was available for collectionand, if we have received the Product(s) back within that time, we will reimburse you (through the original payment method) for the cost of the Product(s) which you return to us, but this may be subject to deductions.
  3. 5.3 To return a Product you must deliver it, with a full proof of purchase, either by hand or post to Chelsea Megastore, Stamford Bridge, Fulham Road, London, SW6 1HS, United Kingdom.
  4. 5.4 You do not have a right to change your mind (pursuant to section 5.2 above) in respect of DVDs, videos, PC & video games which have been opened, pierced jewellery, Product(s) made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned (for example, underwear/swimwear which has been worn) or are liable to deteriorate or expire rapidly).
  5. 5.5 All returned Product(s) must be in original condition, unworn/unused with original tags and labels. We do not accept returns for Product(s) which have been worn/used or which are not in their original condition, including if we consider that any damage or fault in a Product has occurred after it was collected by you (or on your behalf). If you try to return any Product(s) which are not in a returnable state, we may have to send it back to you and ask you to cover the delivery costs, in which case we may request that you provide us with a delivery address for those Product(s), otherwise we will either send those Product(s) to the address we have on record for you (if any), or, if you have not responded to our request for a delivery address within a reasonable time and we have no address on record for you, those Product(s) will be destroyed.
  6. 5.6 We will only reimburse the charges relating to your Order if the Product(s) is faulty or not as described.

  7. 5.7 We will refund you the price you paid for the Product(s) being returned, by the method you used for payment. However, we may make deductions from the price, as described in section 5.8 below.

    5.8  If you are exercising your right to change your mind in accordance with section 5.2 above:

    1. 5.8.1 we may reduce your refund of the price to reflect any reduction in the value of the Product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;

      5.8.2 we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

      1. 5.8.2.1 your refund will be made within 14 days from the day on which we receive and process the Product(s) back from you; or

      2. 5.8.2.2 for Orders which have not yet been collected, your refund should be automatically made at the end of the applicable match day and in any event within 14 days. 

  • 5.9  It is not possible to make changes to your Order once you have placed it. If you would like to add Products to your Order, please place a new Order for these Products.
  • 5.10 If you need to change details that you provided in relation to your Order, remove Products from your Order or cancel it completely, please contact Customer Services.
  • 5.11 These Terms and Conditions, including this section 5, are in addition to any statutory rights and remedies you may have under English law.

6. When will the Products be available for collection?

  • 6.1 We will use reasonable endeavours to ensure that all Products under an Order will be available for you to collect at the time stated in the Order Collection Email and in any eventby the time that is 1 hour following the end of the match fixture your Order has been placed for collection at. If you have received an Order Collection Email, but your Order was not available for collection during the time window mentioned in the previous sentence, please contact Customer Services.
  • 6.2 We may make different Products from your Order available to collect at different times. Occasionally, availability of your Order for collection may be delayed or prevented for reasons beyond our control, such as higher than anticipated demand.
  • 6.3 If delays outside of our control occur, we will try to keep you informed. For the avoidance of doubt, time is not of the essence for the availability for collection of the Products, but you will remain entitled to all statutory rights provided to you by applicable laws.
  • 6.4 If you do not collect your Product(s) with in the time window during which they were available to collect, as per section 6.1, we will cancel the Orderand reimburse you for the cost of those Product(s) (this should be automatically made at the end of the applicable match day and in any event within 14 days) by the payment method you used to place the Order.
7.  What additional charges may apply to my Order ?
  • 7.1 We reserve the right to charge handling fees in relation to your Order.You confirm your consent to these charges by placing your Order.
  • 7.2 Any additional charges applicable to your Order will be itemised on the order confirmation page of the App and in the Order Confirmation Email, after the subtotal for the value of the Product(s).
  • 7.3  If you decline to pay the applicable charges for your Order, you will not be able to place that Order.
  • 7.4 The price paid for the Product and applicable charges relating to your Order will include VAT.

8. How to pay

  • Payment is to be made in the currency selected by you prior to checkout. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.

9. How we may use your personal information?

  • We will only use your personal information as set out in our Privacy Policy.

10. Our responsibility for loss and damage suffered by you 

  • 10.1 We will be responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us not complying withthis Contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both us and you knew it might happen.
  • 10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the Products.
  • 10.3 Your use of the App is at your sole risk. To the fullest extent permitted by law, you are responsible for complying with these Terms and Conditions and all applicable laws with respect to the use of the App. The App, including all information and content made available on or accessed through the App is made available to you “as is” without warranties or representations of any kind. To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied.
  • 10.4  In no event shall we or our affiliates be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages of any kind whatsoever. To the fullest extent permitted by law, in no event shall we or our affiliates be liable for any direct damages exceeding the greater of (a) the monies paid by you to us for Product(s) in the twelve months preceding the claim, or (b) £100 GBP.
  • 10.5 We are not liable in any event for your failure to provide us with accurate information, including but not limited to, billing address, payment details or email address.
  • 10.6 Please note that we only provide our App for personal and private use. You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 10.7 The inclusion of any products or services on our App does not imply or warrant that these products or services will be available at any particular time or that the listed attributes are accurate or complete.
  • 10.8 We may make changes to information about price, availability or other product attributes without notice.

11. Our rights to vary these Terms and Conditions

  • 11.1 We reserve the right to change these Terms and Conditions from time to time, but any changes will not apply to any Order(s) that we have accepted prior to the change being made. You should check these Terms and Conditions prior to placing an Order to ensure you understand the applicable Terms and Conditions to that Order. These Terms and Conditions were most recently updated on 11 December 2025.
  • 11.2 These Terms and Conditions govern our relationship with you. Any changes to the Terms and Conditions governing an existing Contract must be in writing and signed by both us and you. In this way, we can avoid any problems surrounding what we and you are expected to do.

12. Alternative Dispute Resolution
  • Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

13. If a court finds part of this Contract unenforceable, the rest will continue in force

  • If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions (which shall all remain in force). 

14. Even if we delay in enforcing this Contract, we can still enforce it later

  1. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you have not made a required payment and we do not chase you, but we do provide the associated Products, we can still require you to make the payment at a later date.

15. Which laws apply to this Contract and where you may bring legal proceedings?

  • 15.1 These Terms and Conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any Contract (regardingany Order for Products) under these Terms and Conditions shall be governed by English law. You may only bring a claim to enforce your consumer rights in connection with these Terms and Conditions before the Courts of England and Wales.
  • 15.2 If you wish to bring a claim, please use the following service address: Stamford Bridge, Fulham Road, London, SW6 1HS, United Kingdom.